Frequently Asked Questions (FAQs)
General information
What makes your products sustainable?
Our products are made from environmentally friendly materials that are either biodegradable, recycled or come from sustainable sources. We also pay attention to fair working conditions throughout the
supply chain.
What certificates do your products have?
Our products are often awarded with certificates such as GOTS (Global Organic Textile Standard), Fairtrade, OEKO-TEX and FSC (Forest Stewardship Council) , which confirm sustainability and fair conditions.
Do you support charitable projects?
Yes, part of our profits goes to charitable projects that are
implemented within the framework of the beyond initiative. In this way, we actively contribute to promoting sustainable development and social justice.
You can find more information on the beyond Initiative website.
Ordering and shipping
How long does shipping take?
Shipping usually takes 3-5 working days within Germany.
For international orders, delivery time may vary depending on the country and is usually 7-14 business days.
Do you offer climate-neutral shipping?
Yes, we offer climate-neutral shipping. All our shipping options are
CO2 compensated to minimize environmental impact.
Can I track the shipping of my order?
Yes, after the order has been shipped, an email will be sent with the
A tracking number is sent, with which the status of the delivery can be checked at any time.
Returns and exchanges
How can I return an item?
Uns liegt sehr am Herzen, so wenige Retouren wie möglich zu verursachen, um den CO₂-Ausstoß zu reduzieren und die Umwelt zu schützen. Jeder vermeidbare Rückversand hilft, Ressourcen zu schonen. Gemeinsam können wir einen positiven Beitrag für die Umwelt leisten! Nähere Informationen zu Rücksendungen findest du hier: Rücksendung
What do I do if my item is damaged?
If your item arrives damaged, please contact our customer service immediately with photos of the damage. We will help you as quickly as possible and find a solution.
Material and manufacturing
What materials are your products made of?
Our products are made from materials such as organic cotton, recycled polyester, hemp, Tencel and other sustainable fibers. These materials are environmentally friendly and contribute to a sustainable future.
Where are your products manufactured?
Our products are manufactured in factories around the world that meet high social and environmental standards. We ensure that fair working conditions and sustainable practices are observed with all suppliers.
Do you also use recycled materials?
Yes, many of our products are made from recycled materials, such as recycled polyester from PET bottles, to conserve resources and reduce waste.
Care instructions
How do I care for the clothes properly?
We recommend washing our sustainable clothing at low temperatures and air drying to extend its lifespan and reduce the environmental footprint. In addition to gentle washing, we recommend not washing clothes too often, treating stains immediately and storing garments properly. This helps to keep the textiles in good condition.
Can I wash your products in the washing machine?
Most of our products can be machine washed, but always follow the care instructions on the product label.
Customer Service
How can I contact customer service?
You can contact our customer service by email at info@planetbe-store.com or via our contact form on the website.
Is there a newsletter?
Yes, we offer a newsletter through which you can receive regular information about new products, special offers and sustainable topics.
Simply register on our website.